Customer service
Orvado
Customer service that actually solves things.
Orvado is customer service as a calm alternative to conventional providers. One specialist with over ten years of experience in healthcare and telecom - without a team or intermediary layers.
- 10+ years healthcare and telecom
- 4 channels, one approach
- 1 fixed point of contact
- Personal reply within one business day
Services
-
Phone customer service
Incoming calls under your company name, with one consistent voice your customers recognise.
-
Email and tickets
Follow-up of your mailbox or ticketing system, with clear replies and a tidy inbox.
-
WhatsApp and live chat
Quick, personal replies via WhatsApp Business and chat.
-
Processes and complaint handling
Simple workflows, response templates and careful takeover of stalled complaints.
Approach
-
Intake and customer journey
Which questions recur, where complaints come from and what your customers need.
-
Response frameworks
Guidelines for delivery times, invoices, appointments, privacy, complaints and compensation.
-
Escalation agreements
Agreed in advance what Orvado handles and when you are brought in. Urgent or sensitive matters never wait.
-
Feedback
Insight into recurring questions, bottlenecks and opportunities to improve.
Craftsmanship, not a call centre
- Ten years in healthcare and telecom: sectors where mistakes show immediately.
- Calm and structure: fixed workflows and clear agreements.
- Thinks along instead of reading out scripts.